Refund policy

Made to order, with care. All products are made to order specifically for each customer. Please check your chosen artwork, size, format and delivery details before placing your order.

This policy explains our returns, cancellations and refund process. Nothing in this policy limits your statutory rights, including any cancellation or refund rights that apply under the law in your country.

Can I cancel or change my order?

Please email hello@printedstudios.co immediately with your order number if you need to cancel or change an order. We will do our best to help before production begins. If we confirm that your order has been cancelled before production, we will issue a full refund.

Production can begin quickly, so cancellation or changes cannot be guaranteed. Once production has started, we cannot normally cancel or amend your order. This does not affect any cancellation rights you have under applicable law.

What if I change my mind or choose the wrong size?

We do not accept returns or offer refunds for change-of-mind purchases, incorrect sizing selections, or buyer’s remorse.

Please review the product description, dimensions and format carefully before ordering. If you need help choosing, contact us before placing your order. Our change-of-mind policy does not override any mandatory cancellation or return rights that apply to your purchase.

Can I return sale or promotional items?

Sale, clearance, discounted, and promotional items are final sale and cannot be returned, exchanged, or refunded due to a change of mind. This does not affect your statutory rights in relation to goods that are faulty, damaged, or not as described.

What if my item arrives damaged, defective or incorrectly produced?

If your item arrives damaged, defective, or incorrectly produced, please contact us within 14 days of delivery and include photographs of the issue.

Email hello@printedstudios.co with:

• Your order number and the name used to place the order.
• A short description of the issue.
• Clear photographs of the affected artwork or frame, the packaging and the shipping label, where available.

Where a manufacturing defect or production error is confirmed, we will provide a replacement or refund at no additional cost. If your order was damaged in transit, contains the wrong item, or is not as described, we will assess the issue and arrange the appropriate remedy at no additional cost, in line with your statutory rights.

Please keep the item and packaging while we review the issue. The 14-day reporting request helps us resolve problems promptly; it does not remove or shorten your statutory rights if a fault becomes apparent later.

Do I need to send the item back?

Please contact us before returning anything. We will let you know whether a return or collection is necessary and provide the correct instructions. Do not send items to the address on the parcel unless we specifically ask you to do so.

If we require a return because an item is faulty, damaged, incorrect or not as described, we will arrange or cover the necessary return costs. We do not accept unauthorised change-of-mind returns, subject to any mandatory rights under applicable law.

What if my order has not arrived?

Please check your dispatch confirmation and any available tracking, then contact us with your order number if delivery is taking longer than expected. You do not need to wait for a parcel to be formally classed as lost before asking for help.

We will investigate with our delivery partners and arrange a replacement or refund where appropriate, in line with your statutory rights. See our Shipping & Delivery page for estimated transit times.

What if I provided an incorrect address or missed delivery?

Please check your delivery address carefully. If you notice an error, contact us immediately. We will try to update the details, but changes may not be possible once an order enters production or dispatch.

If delivery fails because of incorrect or incomplete details supplied by you, or an uncollected parcel, additional delivery or replacement costs may apply where permitted by law. We will explain any proposed costs and available options before arranging a further shipment. This does not limit your rights where the error is ours or our delivery partner’s.

How will my refund be issued?

We will confirm the outcome of your request by email. Approved refunds will be returned to the original payment method without undue delay and within any applicable legal deadline. Your bank or payment provider may need additional time to show the refund in your account.

Need help?

Contact Printed Studios at hello@printedstudios.co or through our Contact Us page. Please include your order number so we can help.